Digital Call Center - Search News

World's largest call center using AI to 'neutralize' Indian employees' accents

Teleperformance SE, the largest call center operator on the planet, has come up with a way to mask the fact it operates in India for customers calling for support with their latest iPhone or Galaxy device.

WION on MSN · 1d

AI software that 'neutralises' Indian accent

A new AI tool by Sanas is transforming Indian call center agents’ accents to sound more "neutral," raising concerns over cultural identity and workplace bias. While some see it as a business advantage,

Inquirer on MSN · 2d

Teleperformance launches accent translation AI for Indian agents

Teleperformance (TP), the world’s largest call center operator, released an artificial intelligence to “neutralize” the accents of English-speaking Indian customer service agents. The company calls it “accent translation” and says this technology will enhance vocal clarity and customer interactions.

USA Today25d

ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)

When most people think of AI in call centers, they are likely to think of digital phone trees — automated menu systems that guide callers through a variety of messages and prompts to direct ...

CMS Wire6y

Call Center Management Systems

Call centers and contact centers fall under this ... AEM is a platform that integrates content management (CMS) and digital asset management (DAM) to help businesses streamline the creation ...

Some results have been hidden because they may be inaccessible to you

Show inaccessible results

Trending now