Call centers and contact centers fall under this category as both include handling of either inbound calls, outbound calls or both. Call centers that include handling of calls along with live ...

Call center firm Teleperformance SE is rolling out an artificial intelligence system that “softens English-speaking Indian ...

Georgia lawmakers are seeking to upgrade the state's decades-old 911 systems through a multimillion-dollar infrastructure overhaul.

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Look for learning systems that emphasize call center management skills like problem-solving and workforce planning.

Officials are discussing ways for Stanislaus Regional 911 to operate a CentralSquare CAD system for dispatching emergency calls for Modesto police and fire departments, while letting the Sheriff’s ...

With so much overlap already, Lawrence County and Mercer County are exploring a merger of their 911 call centers.

NASHVILLE, Tenn. (WZTV) — Tennesseans may pay more for their phone bills if a 911 rate hike gets approved. Critics argue ...

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time. The ...

Du is set to integrate advanced AI and cloud services in its call center operations, aiming to boost customer satisfaction ...

Artificial intelligence is being incorporated across a large number of industries in the world, and will now even be used in call centers. The world’s biggest call […] ...